Orders & shipping
Can i return my order?
All orders can be returned within 30 days. Once we have received the returned order, the refund will be processed within 14 business days.
Can i till change my order?
If you wish to change your order, please send an email tohello@release.com. Our team will review your request and determine what modifications can still be accommodated. We strive to assist you as much as possible to ensure your satisfaction.
How do i return my order?
If you would like to return your order,please fill out the return form thatcame with the package. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the form is complete, carefully seal the package and attach the shipping label that was also included with the package. Place the package in an appropriate shipping box and be sure to take the package to the post office or a courier service as soon as possible. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.
Are there any shipping costs?
For orders under $100, a shipping fee of $9.95 will be charged. However, all orders over $100 will be delivered for free, allowing you to save on shipping costs and enjoy complimentary delivery.
When will I receive my order?
We will process and ship your order as soon as possible. You will receive an email with further details once the order has been shipped. Delivery times vary depending on your location.
Account info & Care instruction
Do i have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How should I care for my bikini swimwear?
- Hand‑wash only in cold water using mild detergent.
- Rinse swimwear immediately after wearing, especially after contact with seawater, pool chlorine or sunscreen.
- Do not bleach, wring, twist or scrub the fabric hard.
- Lay flat to dry in shade. Avoid direct sunlight to prevent color fading.
- Do not tumble dry, iron or dry‑clean.
- Keep away from rough or sharp surfaces to avoid fabric snagging.