Email us directly or use the contact form below.
Customer Support
Need help with an order, sizing, shipping, returns, or a product question? Send us a message and our support team will help.
Support Hours
Monday to Saturday, 9:00 AM - 5:30 PM, Beijing Time (UTC+8)
Messages sent outside business hours may take longer to receive a reply.
Best For
Orders, sizing, products, logistics, returns, refunds, and after-sales support
Please include your order number if your message is about an existing purchase.
How We Can Help
Our support team can help before or after your purchase. Send us a message for order updates, size guidance, product questions, delivery details, or after-sales support.
- Order questions, payment confirmation, and order status updates
- Size, fit, and product selection help before placing an order
- Product details, material questions, color questions, and style guidance
- Shipping, tracking, delayed package, and delivery support
- Returns, exchanges, refunds, damaged items, incorrect items, or missing items
Before You Message Us
To help us reply faster, please include your order number, the email used at checkout, the product name, and a short description of what you need. If the issue is about a damaged, incorrect, or missing item, clear photos are very helpful.
After-Sales Support
For after-sales requests, please contact us as soon as possible after receiving your package. Our team will review your message and guide you through the next step based on your order details and the situation described.
Helpful Links
Use the form below or email us directly. We usually reply during business hours.