Return policy

Exchange & Refund

Clear policy notes for returns, exchanges, damage claims, refund timing, and package issues.

Contact Support Size Guide

Quick Summary

Requests are reviewed before anything is sent back. Keep the item, tags, and packaging together until support confirms the next step.

  • 14 days for change-of-mind returns or exchanges
  • 14 days for wrong, damaged, missing, or lost-item claims
  • Approval from support is required before return shipment
14 days Change-of-mind window
14 days Issue-based claims window
3 to 10 days Refund processing after inspection
support@weaiwear.com Support contact

14-day window

Change-of-Mind Returns & Exchanges

If your order does not fit or you want a different color or style, you can request a return or exchange within 14 days of delivery. The item must be unworn, unwashed, unused, and in the same condition it arrived in.

  • Original tags must still be attached
  • Packaging and hygiene protection must be intact
  • Return shipping is usually paid by the customer

14-day window

Issue-Based Returns & Refunds

If the problem is caused by fulfillment or shipping, contact support within 14 days of delivery so the order can be reviewed. This covers wrong items, damaged goods, missing pieces, or carrier-confirmed lost parcels.

  • Wrong item, color, or size
  • Defective, damaged, or incomplete order
  • Lost package confirmed by the carrier

Limits

What Cannot Be Returned

  • Used, washed, altered, stained, or damaged items
  • Products missing tags, packaging, or hygiene seals
  • Clearance, final sale, or gift card purchases unless defective
  • Opened intimate items unless there is a quality issue or shipping mistake

Shipping

Who Pays for Return Shipping

For preference-based returns, the customer usually covers the return label and any related handling costs. If the issue came from our side, support will explain the next step and the cost will be handled accordingly.

Process

How To Request a Return or Exchange

  1. Email support with your order number, checkout email, and reason for the request.
  2. Attach clear photos if the item arrived damaged, missing, or incorrect.
  3. Wait for approval before sending anything back.
  4. Follow the return address and instructions that support provides.

Refunds

Refund Timeline

After the return is received and checked, refunds are usually processed in 3 to 5 business days. Your bank or payment provider may still take several more business days to post the money back to your account.

Packages

Lost, Delayed, or Delivered Packages

If tracking stalls, arrives late, or shows delivered but the parcel is missing, check with the carrier and nearby delivery points first. If the carrier confirms the package is lost, contact support with the tracking number and order details.

Notes

Important Policy Notes

  • Items must be in original condition unless the issue is ours
  • Support approval is required before any return is sent
  • Refunds are issued back to the original payment method